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Lost Property Policy

If you have lost an item in one of our vehicles please let us know immediately to help us to return your lost property items to you promptly.

Our drivers have a duty to check their vehicles thoroughly after each journey to ensure if any items left in their vehicles by passengers are dealt with correctly.

Any lost property will be recorded in the property found a log book and kept in a safe place at the office for one week. Any unclaimed items will be handed over to Solihull City Council.

We will arrange a date/time for you to pick up your lost property items at our office. If you wish your lost property items to be returned to your address, you will be charged a fee based on your location.

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