Yes, our company is fully licenced. All drivers and vehicles are also fully insured.
The price that you pay is fixed, you don't need to pay anything such as car park unless you have a new request or waiting time
You need to inform us by email and change your pickup time if your flight is delayed more than 1 hour. The new pickup time will be allocated subject to vehicle's availability.
You need to book your journey 12 hours prior pickup time; however, you can send the request form if your pickup time is less than 12 hours. This is subject to vehicle's availability
Make sure you provide the correct details such as mobile number, so the driver can contact you and arrange a suitable place
If you do not have a mobile contact, Don't worry! Chose our meet and greet service when making a booking, therefore you have 1-hour free waiting time after landing to meet your driver inside the arrival hall with your name on the board
A maximum time of 15 minutes for address collections & 30 minutes after your requested pickup time for airport collections will be allocated. All cancellations must be made via an email to which you will receive confirmation by us.
No, Apex Travel Solutions Ltd operates a strict non-smoking policy in all vehicles.
No, while the vehicle is on the road you can't drink or eat because of your safety.
Simply enter your desired pickup location and destination and see the fare, choose your suitable vehicle, and fill your details and pay, we will handle the rest. Once booked, you'll receive a confirmation email and followed by your driver's details.
Type point (ex: Birmingham Airport) or point name as much as you can.
You need to log in if you do n’t have email/password you need to sign up to get access to your booking details via our website. Changes can be made at least 6 hours prior to journey’s pickup time. Also, you need to inform us via email.
When you are filling the journey form you need the tick the box to receive the receipt.
Yes. You can use ‘via point’ option when booking your journey.
You should book your journey for the time that you need your taxi not the landing time, however, you have 30 minutes free of charge waiting time for airport pickup.
Yes, we will track your flight, however, if the flight delay is more than 1 hour, you inform us by email (T&C applies)
There is an option in booking form to tick when a book for someone else to provide details for the lead passenger.
For MPV/ MPV Plus and Executive Minibus booking should be made at least 7 days in advance. Apex Car has the right to cancel the booking subject to vehicle availability.