General Terms & Conditions
‘Apex Travel Solutions’ refers to the company named Apex Travel Solutions Limited (company number 10859090 whose register office address is;
Registered in England and Wales which will be called ‘ATS’ throughout the terms and conditions.
'You' and 'Your' means and refers to any company, other business or any individual who places a booking with us, whether for themselves or on behalf of other individuals.
2.1 When you enter your journey’s details, ATS will provide your price quote via the website. Upon acceptance of the fare, complete the trip’s form and pay online. The confirmation will be sent to you via email.
2.2 You are responsible for checking that the details received to us are correct, such as exact pickup and drop off point. Mileage difference will be charged by driver. Also, the correct mobile number to make contact. If you cannot provide a mobile number, please chose “Meet and Greet option”. ATS reserve the right to amend the quotation if there is any material change to the original itinerary, the number of passengers, or the type of vehicle required and organise a suitable vehicle subject to availability.
2.2a The pickup time is the time that you ready for pick up. You should book your journey for the time that you need your taxi not the landing time, however, you have 30 minutes free of charge waiting time for airport pickup and 15 min for other picks up point. In case of a flight delay, you need to inform us via email in advance. Changes can be made at least 6 hours prior to the journey’s pickup time. No show up after 30 mins means "job cancelled". However, the driver monitors the flight and waits for you if you have a slight delay. It is subject to his/her availability. This will incur an extra charge.
2.2b For MPV/ MPV Plus and Executive Minibus booking should be made at least 7 days in advance. Apex Car has the right to cancel the booking subject to vehicle availability.
2.3 Meet & Greet:
If you do not have a mobile contact or unsure about your flight delay or if you are the first-time visitor in a foreign country and don’t know where you are, don’t worry! Chose our meet and greet service when booking with us, therefore you have 1-hour free waiting time after landing and up to 3-hour flight delay to meet your driver inside the arrival hall with your name on the board.
2.4 The notification of your booking confirmation with your detailed journey information will be sent to you via email.
2.5 ATS Ltd does not accept any responsibility for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances. When booking a taxi for an airport transfer, you must allow sufficient time for the check-in times required by your airline. ATS shall not be responsible for any missed flight due to this.
2.6 You must order a suitable car size for the number of passengers and luggage. ATS Ltd cannot guarantee to carry an excessive amount of luggage. Please note that a child, no matter what age, counts as one passenger.
2.7 If you need to transport a pushchair and any usual shape items please specify this at the time of submitting a request.
2.8 When changing the pickup or drop off location of a reservation, rates are subject to change and additional charges may apply.
2.9 Our knowledgeable drivers always choose the best route to take you to your destination.
3.1 Every effort is made to ensure that the prices quoted to you, are correct;
- Full amount in advance, paid either with a credit/debit card or bank transfer at least 6 hours prior pickup time. Otherwise, if the journey’s pickup time is less than 6 hours you should fill the form in our website’s contact page. When we confirmed the availability by email, you should make the payment. ATS has the right to cancel the booking subject to vehicle availability.
For MPV/ MPV Plus and Executive Minibus booking should be made at least 7 days in advance. Apex Car has the right to cancel the booking subject to vehicle availability.
- Full amount paid in cash, to the driver, in a local currency, on the day of service. In this case, you need to inform the company by email in advance and the company has the right to accept or reject your cash payment request.
3.2 Change of any part of the booking request is possible, in this case, the passenger needs to log in if you don’t have email/password you need to sign up to get access to your booking details via our website. Changes can be made at least 6 hours before the journey’s pickup time. Also, you need to notify us via email at email@example.com. ATS has the right to accept or reject the amendment you made to any part of the booking.
3.3 A maximum time of 15 minutes for address collections & 30 minutes after your requested pickup time for airport collections will be allocated.
3.4 Waiting Time Charge: Waiting for a charge of 20p per minute for Saloon cars and 30p per minute for other vehicles will be applied. This charge can be paid either by cash to the driver or we will charge you on your card after confirming with you by email and over the phone.
4 Injury & Damage
4.1 You will be charged at cost for any injury and damage to the ATS driver or vehicle, caused by you.
5 Lost Property:
5.1 If you have lost an item in one of our vehicles please contact us by filling the lost property form on our website immediately after the end of the journey to help us to return your items promptly.
5.2 Our drivers have a duty to check their vehicles thoroughly after each journey to ensure any items left in their vehicles by passengers are dealt with correctly.
5.3 Any lost property will be recorded in the property found a log book and kept in a safe place at the office for one week. Any unclaimed items will be handed over to Solihull City Council.
5.4 We will arrange a date/ time for you to pick up your lost property items at our office. If you wish your lost property items to be returned to your address, you will be charged a fee based on your location.
6.1 Any complaints must be done in writing, as soon as possible and, in all events, within 14 days of the end of the hire by completing a complaint form via our website.
7.1 Apex Travel Solutions Ltd will accept any cancellation. However, ATS reserve the right to deduct £5 or 10% (whichever is higher) from the pre-paid fare for administration/transaction charge per journey (as long as 24 hours’ notice is provided) when refunding the amount to you within 7 days of cancellation. You need to email us of any cancellation which you will receive a confirmation by us. Not receiving the confirmation form us means that we have not received your email. In this case, contact us by phone on 080002461981.
ATS will not issue refunds under the following circumstances:
- If the passenger does not show up for pre-paid journeys.
- For cancellation of booking with less than 24 hours’ notice provided or afterwards.
In exceptional circumstances where a refund may be possible should be addressed with Apex Travel Solutions Ltd's customer services directly.